Refund policy

Returns & refunds

We want the thing you ordered to arrive intact and to be the thing you ordered. If it isn't, we fix it. Please read this before you buy — it is narrower than a big-box store's policy, and we would rather be clear than surprise you.

What we accept, for 30 days

You have 30 days from the delivery date to contact us about an order that arrived:

  • Faulty or damaged — torn, stained, missing markers, or damaged in transit.
  • Not what you ordered — wrong item, wrong quantity, or materially different from the product page.

Email us with your order number and a photo or short video of the problem. For these claims we do not ask you to post anything back.

Our first remedy is a free replacement, shipped at our cost. If a replacement will not solve it, or you would rather not wait for one, we refund you in full to your original payment method.

Two things to know before you order

These are the two most common reasons people end up disappointed, so we say them plainly:

  • The colours are permanent. The included fabric markers are designed to stay. Once your child has coloured a section, that section stays coloured — this is a keepsake, not an erasable or re-usable drawing surface. The plush fabric itself can be washed when it gets dirty.
  • Check the size. The blanket measures 150 × 125 cm (about 59 × 49 in). It is a large lap-and-sofa blanket, not a bed cover.

Neither of these is a fault, so neither is covered as a faulty item. If you are unsure whether the product suits you, message us before ordering and we will tell you honestly.

Change of mind

We ship directly from our manufacturer, so we cannot accept change-of-mind returns. Once the packaging is opened the item cannot be resold, and there is no warehouse for it to come back to.

If you are in the EU, the UK or Norway, your statutory right to withdraw within 14 days of delivery for unused, unopened goods is unaffected — see "Your statutory rights" below.

If we do ask for the item back

Occasionally we may ask you to return an item so we can inspect it. If that happens, you pay the return postage, and you should know that our return address is outside the United States — postage typically runs $15–25. We will always tell you the cost before you commit to sending anything, and in most cases we will simply replace the item instead.

Orders that never arrive

Delivery normally takes 5–11 business days after dispatch. If your order has not arrived 30 days after you placed it, contact us and we will refund you in full or send a replacement, whichever you prefer. You do not need to prove anything for a lost parcel.

Cancelling an order

If your order has not shipped yet we can cancel it and refund you in full. Orders usually go to our manufacturer within 24 hours, so please contact us quickly.

Refund timing

Approved refunds go back to your original payment method. Your bank normally shows the money within 5–10 business days of us processing it.

Your statutory rights

Nothing here limits any rights you have under the consumer protection law of your state or country.