Refund policy

Last updated: July 13, 2026

At Trendflowstore, your satisfaction comes first. If you're not completely happy with your order, you have 30 days from the delivery date to request a return.

Return eligibility

To qualify for a return, please make sure that:

  • The item is unused and in its original condition and packaging.
  • You have proof of purchase (your order number or confirmation email).
  • You contact us for approval before sending anything back.

To start a return, email us at support@trendflowstore.com with your order number. We'll reply with simple instructions and the correct return address. Returns sent back without prior approval cannot be accepted.

Who pays for return shipping?

  • Wrong, damaged, or defective item: we cover it. We'll send a replacement or issue a full refund, and often you won't even need to ship anything back.
  • Change of mind: the return shipping cost is the customer's responsibility.

Damaged or incorrect orders

If your order arrives damaged, defective, or different from what you ordered, please email us within 7 days of delivery with a photo. We'll arrange a replacement or a full refund right away.

Non-returnable items

For hygiene and practical reasons, the following cannot be returned:

  • Digital products and downloadable guides (delivered instantly).
  • Personalized or custom-made items.
  • Final-sale or clearance items.
  • Intimate or personal-care items once opened.

Exchanges

The fastest way to exchange an item is to return the original (once approved) and place a new order.

EU customers — right of withdrawal

If you're in the European Union, you have a 14-day cooling-off period to return any unused item for a full refund, no explanation needed. The item must be unused and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we'll email you the result. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Haven't seen your refund after 15 business days? Email us at support@trendflowstore.com and we'll sort it out.